Privacy Policy
Effective Date: April 19, 2025
1. Introduction
CommentBlocks ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our visual website feedback tool.
2. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Site and services.
Account Information
When you create an account, we collect your email address and any profile information you provide.
Feedback Data
We store comments, annotations, and feedback you create on projects, including position coordinates and timestamps.
Browser Statistics (Optional)
With your consent, we collect anonymized browser information including browser type, operating system, screen resolution, and language preferences. This data is aggregated and cannot identify individual users.
Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, and time spent on the platform.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Detect, investigate, and prevent fraudulent transactions and abuse
- Analyze trends and usage patterns to improve user experience
4. Information Sharing
We may share your information with:
- Service Providers: Third parties who assist us in operating the Service (e.g., Stripe for payments, Resend for emails)
- Project Collaborators: Other users you invite to your feedback projects
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Comment history retention varies by plan:
- Freelancer plan: 30 days
- Agency plan: 90 days
- Enterprise plan: Unlimited
7. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Request transfer of your data to another service
- Object: Object to processing of your data
To exercise these rights, please contact us at privacy@commentblocks.com
6. Cookies
We use essential cookies to operate the Service (e.g., authentication). We also use analytics cookies with your consent to understand how users interact with the Service. You can control cookie preferences through your browser settings.
9. Third-Party Services
We use the following third-party services:
- Stripe: Payment processing
- Resend: Transactional emails
- Supabase: Database and authentication
- Webflow: Marketing Website CMS
- Google: Authentification
9. Third-Party Services
The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@commentblocks.com
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